Lisa H. 6/27/14
I have had a great experience with South Beach swimsuits from the first purchase. Not only did I love my suit that I got from them, but their customer service is beyond AMAZING. They called me personally after I placed my order to verify my shipping address. I received my suit in 2 days time! I had ordered the suit for a vacation I was going on that weekend, when I bottoms came they were damaged from shipping. I called the company and they actually had new bottoms sent to me free of charge and expedited to my cabin up north the next day so I would have it in time for my vacation! They are such a great company and to find a place with awesome customer service like this was great! I just placed another order with them and look forward to many more in the future! You can't go wrong with South Beach Suits!!
Hi! I placed an order with you guys last week and I just wanted to say thank you. This has hands down been the best experience I've had shopping online. The item was literally shipped the next day and got to me on Saturday. Unfortunately the product was a bit large so I had it shipped back from California on Monday. You guys received it today, refunded me and processed my exchange completely hassle free. And you shipped it out same day! I really appreciate it and I just wanted to send some good words over if it matters at all. I just want your company to know that what they do is really appreciated. I'm thoroughly impressed. Thank you!!
You're right. I made a mistake and overlooked the "preorder" notification. Sorry for not noticing that sooner.
Anyway, you'r promptness and efforts to get this resolved have been more than appreciated. The first women I spoke to when I called in 11 days after ordering, only offered me an option to refund my order. She made me feel like I was 1 of a million other customers (which I probably am-the suits are amazing) and just wanted to get me off the phone. You on the other hand, made it clear you didn't want to lose the business and would do what you could to find a solution for me (Mike was also very helpful).
I work in customer service and think feedback is very important, so I wanted to be sure to let you know that you made my unpleasant situation a much more pleasant one. I also felt like you genuinely wanted me to get my suit before I left for vacation and the other girl could have cared less. Great skill to have when working in service. Please be sure to pass this along to your manager, providing the other gal doesn't get into trouble.
Hope you have a great week.
Good Afternoon, Ashley
This morning I finally had time to go over all of the swimsuits and tankinis I had purchased from you in the last month - Ugh OH - the bottoms were incorrect !! I panicked as I am heading for Colorado the first part of May and my daughter's Club is definitely in the plans.
I called and spoke to Alley - she helped me more than you can ever imagine - She is very knowledgeable and very helpful in every way - I was so concerned because I purchased 3 tops to go over the bottoms along with another suit so the pants were a big part of my swim wardrobe -
You should be very happy to know that Alley knows her merchandise inside and out - For some reason I could not "pull up on the internet" the exact bottom that I thought I ordered.
She totally took control of the information that I provided and called me back with the item that I needed -
As a business owner - finding someone to Go The Extra Mile and actually exceed my expectations is Rare - Alley did just that - so I am passing this info along to you - We both know you can hire intelligent and well-informed people, but you can't make someone "Care" you got both when you hired Alley - I will definitely be back as a customer - Thank you for providing Gottex - I believe it to be the best in the industry - Thank you - Becky Kelker
Large selection offered for customer to pick from and fast shipping. I've only used the site once, but was very pleased with my purchasing experience.
Excellent service and returns. Thank you. I just received my new suits. One will have to be returned but love the other one! Great sizing info. It was perfect! Unbelievable and endless choices. You have the very best of the best to choose from.
I love the swimsuit I got from you, guys! It's sexy and comfortable. I will definitely buy again :)
Thanks for everything! You have great suits and it beats any Store!
I would like to tell you that your sales team is amazing. So helpful and a tremendous asset to your business. I cant thank you enough for helping me find the perfect swimsuit. You have a new dedicated customer.
I wanted to send an email to say thank you for your excellent customer service. I placed an order for a bikini bottom on Friday and it arrived by the time I got home from work on Monday. I did not even have to pay for the expedited shipping method! This is the best experience I have ever had shopping online. The item is as described, a perfect fit and the service from your business was excellent. I sincerely appreciate the immediate attention that was given to my order and the fast shipping. Considering it was Christmas time, I expected there to be at least small delay in delivery. I will shop again on your website. Cheers on a job well done by your staff.
Your customer service is prompt, efficient and super helpful!
Thank-you South Beach- I will definitely be ordering from you again!
: I live in Australia on the Gold Coast and even though we have many swimwear retailers I DO like the variety available through your website. I have purchased some of your swimwear and love them. I look forward to receiving your emails with new swimwear styles and designs.
I enjoy your website and always appreciate free shipping! The new styles are awesome!
I am very happy with all the purchases from South Beach Company. The service was quick and reliable. The swimsuits I ordered were true to size and of great quality. I will shop again and recommend your site to my friends.
I love the fact that you have such a great selection of one piece, bandeau type suits. Especially since I love Gottex and the stores carried very few of that style. I've even turned my friends onto your site.
I love finding unusual cover-ups and bathing suits that I don't see anywhere else! the service is also wonderful and response is very quick.
I love shopping on South Beach Swimsuits. The latest, greatest styles with excellent service. And I don't end up looking like everyone else on the beach. Many Thanks!
I love your sight and shop often. I like the fact that you can shop by style not just by designer.
Customer service was extemely helpful and my order was shipped on time.
I love the styles this website offers! I love how there are so many designers to chose from and makes me feel/look great on the beach!
I have ordered vix bathingsuits (which are my favorite and quickly turning into the only bathinsuits I will buy) on the website. I found great prices and the suit I wanted was on sale. No complaints here!
I have purchased swimwear from you several times. I am and have always been very satisfied with the selection and the service. Keep up the good work!!!
I think ur website is easy to navigate and I received my items quick and they were right :). Easy returns which is important to me. Thank u